Cancellation of a Tour by the Client:
If a client voluntarily or involuntarily terminates/cancels the trip once the trip has started, no refund will be given for missed or unused services of the trip regardless of the reason i.e. sickness, a death of a family member.
Cancellation of a tour by the Company:
Halesi Treks Pvt.Ltd shall not be responsible for any changes in the itinerary due to unavoidable circumstances i.e. natural disasters, weather conditions, government restrictions, political unrest, wars, strikes, road blockage, flood, flight cancellation or delay, sickness or accident. Any extra cost incurred due to such causes shall be borne by the client on the spot. If we are compelled to cancel the trip under circumstances beyond our control, like snow, landslide or other unexpected circumstances, we will do our utmost to provide you alternative trip of a comparable nature and value.
Delay of Flight Due to Bad Weather:
Domestic flights to mountain regions can be delayed due to bad weather. In such case, the client will be responsible to bear all additional expenses including food and accommodation. If the client wishes to make an alternative arrangement such as a helicopter flight to avoid flight delays Halesi Treks will assist in making the booking, but will not cover the cost of the alternative arrangement. The refunded money of the unused flight ticket would be credited to the concerned client.
Missed International Flight:
In the event of a missed international flight, Halesi Treks would not accept any responsibility for costs incurred but would assist to make alternative arrangements wherever possible.
We highly recommend the client to schedule one or two extra days if their trip involves mountain flights. Injuries or Evacuation
Halesi Treks is committed to doing everything possible to make our client’s journey pleasant and safe. Our guides are selected on the basis of their leadership ability under normal circumstances as well as emergencies. They are certified in First Aid, experienced in altitude-related symptoms and management and medical evacuation. However, Halesi Treks will not be liable for any injury or health problem experienced by the client during the trip.
The package cost does not include client personal insurance. The client himself/herself must acknowledge the risk implicated in the tour in regard to harm. It is the client's responsibility to ensure their health and physical fitness is adequate prior to book their trip. We strongly advise the clients to make sure their insurance package covers medical expenses including injury, illness, and emergency evacuation by helicopter, and repatriation. The insurance should cover the full duration of travel in Nepal.
Clients must produce all necessary documents for official documents such as visas and permits. We will not be accountable for any obstruction arising due to incomplete/insufficient documents. Halesi Treks arrange all tours in Nepal, India, Tibet, and Bhutan in accordance with the rules, regulations and the policies of the respective country. If a client commits any unlawful act during the trip, we reserve the right to expel you from the group. No refund will be provided in such cases.
Note: Halesi Treks reserves the right to update and amend these terms and conditions at any time.